The field of view on my video doorbell doesn't cover the whole entryway
Home Nura guide — category: Video Doorbells
Diagnosis
This symptom isn't trivial, but in most cases you can still fix it without calling in a technician. Work through the steps below in order and stop as soon as the problem clears.
Recommended steps
1. Unplug the device and let it cool. 2. Look over the parts you can reach for visible damage. 3. Follow the manufacturer's procedure (manual or official website). 4. If the fix means taking the device apart, stop and contact customer support so you don't void the warranty.
Repair or replace?
If the problem persists after these checks and the appliance is no longer under warranty, compare the repair estimate with the cost of a new model.
If you decide to replace it
Video Doorbells: the shortlist from our buying guide
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Best overall
Eufy Video Doorbell E340
A dual camera for visitors and packages, 8 GB of built-in storage with no subscription, and battery or existing-wiring power.
Photo: © eufy Security (Anker)
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Best value
TP-Link Tapo D235
5 MP 2K video with a 180° view, microSD up to 512 GB, an included chime and free detection, at an entry-level price.
Photo: © TP-Link
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Best for Apple Home
Aqara Video Doorbell G4
It supports HomeKit Secure Video, also records for free to the microSD card in its chime, and runs on batteries or wiring.
Photo: © Aqara
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the recommended steps.
- Video DoorbellsMy video doorbell has stopped sending notifications
- Video DoorbellsThe night vision on my video doorbell is grey and washed out
- Video DoorbellsMy video doorbell battery drains within a few days
- Video DoorbellsThe microphone on my video doorbell crackles, making conversation impossible to hear
Frequently asked questions
Usually, yes, if the failure shows up during the warranty period and isn't caused by misuse. A product in the Video Doorbells category bought new from an authorized retailer normally comes with a manufacturer's warranty: check its length in the manual or on the brand's website. Consumer protection rules also vary by province and territory, so keep your proof of purchase.
If you're still within the store's return window, a return or exchange is usually the fastest fix. After that, the manufacturer's warranty takes over: its customer support can arrange a repair or a replacement. Even outside the warranty, the manufacturer can often repair the device for a fee. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in the Video Doorbells category whose recurring failures are documented in owner reviews. A model that breaks down too often never tops our rankings, whatever the brand.
Generally, yes. Routine maintenance, such as cleaning, replacing a gasket or recalibrating, is part of normal use and doesn't usually affect your warranty. Irreversible changes to the hardware are what can cause problems. For a product in the Video Doorbells category, stick to the steps described in the manufacturer's manual and read the warranty terms before going any further.
When a product fails in its first few months of normal use, the cause is usually a manufacturing defect. Contact the seller or the manufacturer with your proof of purchase and a description of the symptom: for a model in the Video Doorbells category that is still under warranty, this is the typical case for a free repair or replacement. Warranty terms vary by brand, so read yours.