My smart pellet grill keeps jamming the auger
Home Nura guide — category: Smart Grills & Griddles
Diagnosis
This symptom isn't trivial, but in most cases you can still fix it without calling in a technician. Work through the steps below in order and stop as soon as the problem clears.
Recommended steps
1. Unplug the device and let it cool. 2. Look over the parts you can reach for visible damage. 3. Follow the manufacturer's procedure (manual or official website). 4. If the fix means taking the device apart, stop and contact customer support so you don't void the warranty.
Repair or replace?
If the problem persists after these checks and the appliance is no longer under warranty, compare the repair estimate with the cost of a new model.
If you decide to replace it
Smart Grills & Griddles: the shortlist from our buying guide
- View on Amazon →
Best overall
Weber Searwood 600
Pellet grill from 80 to 315°C (175 to 600°F) that both smokes and sears, controlled over Wi-Fi and Bluetooth via Weber Connect, with two probes included.
Photo: © Weber
- View on Amazon →
Best value and for balconies
Ninja Woodfire Pro Connect XL
Compact and electric, seven functions including smoker, 65–260°C (150–500°F) set from the app and a built-in probe.
Photo: © Ninja
- View on Amazon →
Best smart gas grill
Weber Genesis EPX-335 Smart
Three burners, powerful sear zone and a Wi-Fi thermometer with Weber Connect alerts; the flame is still adjusted by hand.
Photo: © Weber
As an Amazon Associate I earn from qualifying purchases. Amazon affiliate links: commission at no extra cost to you.
Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the recommended steps.
- Smart Grills & GriddlesThe temperature probe on my smart grill reports a wrong value
- Smart Grills & GriddlesMy smart grill loses its Bluetooth connection mid-cook
- Smart Grills & GriddlesThe flame on my smart BBQ is uneven and causes hot spots
- Smart Grills & GriddlesThe electronic ignition on my smart BBQ no longer triggers the flame
Frequently asked questions
Usually, yes, if the failure shows up during the warranty period and isn't caused by misuse. A product in the Smart Grills & Griddles category bought new from an authorized retailer normally comes with a manufacturer's warranty: check its length in the manual or on the brand's website. Consumer protection rules also vary by province and territory, so keep your proof of purchase.
If you're still within the store's return window, a return or exchange is usually the fastest fix. After that, the manufacturer's warranty takes over: its customer support can arrange a repair or a replacement. Even outside the warranty, the manufacturer can often repair the device for a fee. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in the Smart Grills & Griddles category whose recurring failures are documented in owner reviews. A model that breaks down too often never tops our rankings, whatever the brand.
Generally, yes. Routine maintenance, such as cleaning, replacing a gasket or recalibrating, is part of normal use and doesn't usually affect your warranty. Irreversible changes to the hardware are what can cause problems. For a product in the Smart Grills & Griddles category, stick to the steps described in the manufacturer's manual and read the warranty terms before going any further.
When a product fails in its first few months of normal use, the cause is usually a manufacturing defect. Contact the seller or the manufacturer with your proof of purchase and a description of the symptom: for a model in the Smart Grills & Griddles category that is still under warranty, this is the typical case for a free repair or replacement. Warranty terms vary by brand, so read yours.