My irrigation controller ignores the schedule set in the app
Home Nura guide — category: Smart Irrigation
Diagnosis
This symptom isn't trivial, but in most cases you can still fix it without calling in a technician. Work through the steps below in order and stop as soon as the problem clears.
Recommended steps
1. Unplug the device and let it cool. 2. Look over the parts you can reach for visible damage. 3. Follow the manufacturer's procedure (manual or official website). 4. If the fix means taking the device apart, stop and contact customer support so you don't void the warranty.
Repair or replace?
If the problem persists after these checks and the appliance is no longer under warranty, compare the repair estimate with the cost of a new model.
If you decide to replace it
Smart Irrigation: the shortlist from our buying guide
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Best overall
GARDENA smart Water Control Set
Screws onto the outdoor faucet, adapts watering to forecast rain and accepts a soil moisture sensor; works with Apple Home, Alexa and Google through its gateway.
Photo: © GARDENA
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Best value, no gateway
Eve Aqua
A Thread and Matter hose timer that runs locally, with no gateway or mandatory cloud, in Apple Home, Google Home or Alexa.
Photo: © Eve Systems
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Best for in-ground sprinkler systems
GARDENA smart Irrigation Control
Drives up to six 24 V solenoid valves from most brands and brings an existing in-ground sprinkler system online.
Photo: © GARDENA (Husqvarna Group)
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the recommended steps.
- Smart IrrigationThe valve on my smart irrigation system is stuck in the open position
- Smart IrrigationMy smart irrigation keeps running despite the rain sensor
- Smart IrrigationMy smart irrigation system triggers at the wrong time despite the schedule
- Smart IrrigationThe soil moisture sensor of my smart irrigation gives wildly wrong readings
Frequently asked questions
Usually, yes, if the failure shows up during the warranty period and isn't caused by misuse. A product in the Smart Irrigation category bought new from an authorized retailer normally comes with a manufacturer's warranty: check its length in the manual or on the brand's website. Consumer protection rules also vary by province and territory, so keep your proof of purchase.
If you're still within the store's return window, a return or exchange is usually the fastest fix. After that, the manufacturer's warranty takes over: its customer support can arrange a repair or a replacement. Even outside the warranty, the manufacturer can often repair the device for a fee. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in the Smart Irrigation category whose recurring failures are documented in owner reviews. A model that breaks down too often never tops our rankings, whatever the brand.
Generally, yes. Routine maintenance, such as cleaning, replacing a gasket or recalibrating, is part of normal use and doesn't usually affect your warranty. Irreversible changes to the hardware are what can cause problems. For a product in the Smart Irrigation category, stick to the steps described in the manufacturer's manual and read the warranty terms before going any further.
When a product fails in its first few months of normal use, the cause is usually a manufacturing defect. Contact the seller or the manufacturer with your proof of purchase and a description of the symptom: for a model in the Smart Irrigation category that is still under warranty, this is the typical case for a free repair or replacement. Warranty terms vary by brand, so read yours.