The soleplate of my steam generator iron sticks to fabric and leaves shiny marks
Home Nura guide — category: Steam Irons & Steam Generators
Diagnosis
This symptom is common and usually harmless. Most of the time, a targeted cleaning or a small change in how you use the device fixes it in under 10 minutes.
What to do
Unplug the device, let it cool down, then clean the affected part with warm water and mild dish soap (never an abrasive scrubber on nonstick coatings). Put it back together, plug it in and run a short empty cycle to make sure it works.
Repair or replace?
If the problem is still there after these checks and the appliance is out of warranty, weigh the repair estimate against the cost of a new model.
If you're replacing it
Steam Irons & Steam Generators: the picks from our buying guide
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Best overall
Philips PerfectCare 8000 Series PSG8160/30
8.5 bar of pressure, 170 g/min of continuous steam, a 61 fl oz (1.8 L) water tank and OptimalTEMP, so there's no temperature to set.
Photo: © Philips
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Best value
Philips PerfectCare 7000 Series PSG7130/20
8 bar, 120 g/min, a 61 fl oz (1.8 L) tank, OptimalTEMP and auto shutoff after 10 minutes.
Photo: © Philips
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The only true smart model
Laurastar Smart U
An ironing system with an active ironing board and a Bluetooth app with tutorials, for professional-looking results.
Photo: © Laurastar
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the steps to take.
- Steam Irons & Steam GeneratorsMy steam generator iron spits water onto my clothes
- Steam Irons & Steam GeneratorsThe soleplate on my iron sticks and drags on fabric
- Steam Irons & Steam GeneratorsThe descale light on my steam generator iron stays on after descaling
- Steam Irons & Steam GeneratorsMy steam generator iron spits brown drops that stain clothes
Frequently asked questions
Check the manufacturer's warranty first: how long it lasts and what it covers vary by brand and model, so read the terms for yours and keep your proof of purchase. If you bought it new in the EU, a two-year legal guarantee also applies (Directive (EU) 2019/771), covering defects present at delivery, whenever they first show up.
If you're still within the seller's return window, a return or exchange is usually the fastest fix. After that, go through the manufacturer's support team: it handles warranty claims and can often repair the unit even after the warranty has run out. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in our Steam Irons & Steam Generators guide whose recurring failures show up in owner reviews. A model that breaks down too often never makes it to the top, whatever the brand.
Generally, yes, if you stick to routine maintenance: cleaning, replacing a gasket, recalibrating. Irreversible changes to the hardware are what can cause problems, so read your warranty terms before you open anything up. Anything the manufacturer's manual walks you through is the safe zone.
Your proof of purchase, the exact model name and a record of the symptom: photos, a short video, the sound it makes and any error code. Note when the problem started and what you've already tried. With all that in hand, support can pin down the problem much faster.