The photo eyes on my gate keep making it reopen
Home Nura guide — category: Smart Gate & Garage Door Openers
Diagnosis
This symptom isn't trivial, but in most cases you can fix it without calling in a pro. Work through the steps below in order and stop as soon as the problem clears up.
What to do
1. Unplug it and let it cool. 2. Inspect the parts you can reach. 3. Follow the manufacturer's procedure (owner's manual or official website). 4. If the fix means taking the unit apart, stop and contact customer support so you don't put the warranty at risk.
Repair or replace?
If the problem is still there after these checks and the appliance is out of warranty, weigh the repair estimate against the cost of a new model.
If you're replacing it
Smart Gate & Garage Door Openers: the picks from our buying guide
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Best overall
Somfy Ixengo L 3S io Pack Confort
Complete swing gate kit for up to 880 lb (400 kg) per gate leaf, with the two-way io protocol and control through TaHoma.
Photo: © Somfy
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Best value
Meross MSG100HK Smart Wi-Fi Garage Door Opener
Makes an existing garage door opener smart, with a door sensor and HomeKit, Alexa and Google support.
Photo: © Meross
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Best for garage doors
Hörmann SupraMatic E Serie 4
Sectional garage door opener with built-in Bluetooth: control it from the BlueSecur app, no hub needed.
Photo: © Hörmann
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the steps to take.
- Smart Gate & Garage Door OpenersMy motorized gate won't close all the way
- Smart Gate & Garage Door OpenersMy garage door remote has lost a lot of its range
- Smart Gate & Garage Door OpenersThe remote for my smart gate opener has lost most of its range
- Smart Gate & Garage Door OpenersThe motor on my smart gate strains and makes a metallic grinding noise
Frequently asked questions
Check the manufacturer's warranty first: how long it lasts and what it covers vary by brand and model, so read the terms for yours and keep your proof of purchase. If you bought it new in the EU, a two-year legal guarantee also applies (Directive (EU) 2019/771), covering defects present at delivery, whenever they first show up.
If you're still within the seller's return window, a return or exchange is usually the fastest fix. After that, go through the manufacturer's support team: it handles warranty claims and can often repair the unit even after the warranty has run out. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in our Smart Gate & Garage Door Openers guide whose recurring failures show up in owner reviews. A model that breaks down too often never makes it to the top, whatever the brand.
Generally, yes, if you stick to routine maintenance: cleaning, replacing a gasket, recalibrating. Irreversible changes to the hardware are what can cause problems, so read your warranty terms before you open anything up. Anything the manufacturer's manual walks you through is the safe zone.
Your proof of purchase, the exact model name and a record of the symptom: photos, a short video, the sound it makes and any error code. Note when the problem started and what you've already tried. With all that in hand, support can pin down the problem much faster.