My smart grill loses its Bluetooth connection mid-cook
Home Nura guide — category: Smart Grills & Griddles
Diagnosis
This symptom is common and usually harmless. Most of the time, a targeted cleaning or a small change in how you use the device fixes it in under 10 minutes.
What to do
Unplug the device, let it cool down, then clean the affected part with warm water and mild dish soap (never an abrasive scrubber on nonstick coatings). Put it back together, plug it in and run a short empty cycle to make sure it works.
Repair or replace?
If the problem is still there after these checks and the appliance is out of warranty, weigh the repair estimate against the cost of a new model.
If you're replacing it
Smart Grills & Griddles: the picks from our buying guide
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Best overall
Weber Searwood 600
A pellet grill that runs from 175°F to 600°F (80–315°C), so it both smokes and sears, controlled over Wi-Fi and Bluetooth through Weber Connect, with two probes included.
Photo: © Weber
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Best value and best for balconies
Ninja Woodfire Pro Connect XL
Compact and electric, with seven functions including a smoker, 150°F to 500°F (65–260°C) set from the app, and a built-in probe.
Photo: © Ninja
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Best smart gas grill
Weber Genesis EPX-335 Smart
Three burners, a powerful sear zone and a Wi-Fi thermometer with Weber Connect alerts; you still adjust the flame by hand.
Photo: © Weber
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the steps to take.
- Smart Grills & GriddlesThe temperature probe on my smart grill gives the wrong temperature
- Smart Grills & GriddlesThe auger on my smart pellet grill keeps jamming
- Smart Grills & GriddlesThe flame on my smart grill is uneven and creates hot spots
- Smart Grills & GriddlesThe electronic igniter on my smart grill won't light the burners
Frequently asked questions
Check the manufacturer's warranty first: how long it lasts and what it covers vary by brand and model, so read the terms for yours and keep your proof of purchase. If you bought it new in the EU, a two-year legal guarantee also applies (Directive (EU) 2019/771), covering defects present at delivery, whenever they first show up.
If you're still within the seller's return window, a return or exchange is usually the fastest fix. After that, go through the manufacturer's support team: it handles warranty claims and can often repair the unit even after the warranty has run out. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in our Smart Grills & Griddles guide whose recurring failures show up in owner reviews. A model that breaks down too often never makes it to the top, whatever the brand.
Generally, yes, if you stick to routine maintenance: cleaning, replacing a gasket, recalibrating. Irreversible changes to the hardware are what can cause problems, so read your warranty terms before you open anything up. Anything the manufacturer's manual walks you through is the safe zone.
Your proof of purchase, the exact model name and a record of the symptom: photos, a short video, the sound it makes and any error code. Note when the problem started and what you've already tried. With all that in hand, support can pin down the problem much faster.