The valve on my smart irrigation system is stuck open
Home Nura guide — category: Smart Irrigation
Diagnosis
Warning: this symptom can point to a serious hardware defect. Stop using the device until you know the cause. We recommend contacting the manufacturer or an authorized repair service before you try to use it again.
What to do
Unplug it right away and stop using it. Document the symptom (photos, video, the sounds it makes), then contact the manufacturer's support team. Keep your proof of purchase handy: any warranty claim starts there.
Repair or replace?
If the problem is still there after these checks and the appliance is out of warranty, weigh the repair estimate against the cost of a new model.
If you're replacing it
Smart Irrigation: the picks from our buying guide
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Best overall
GARDENA smart Water Control Set
Screws onto your outdoor faucet, adjusts watering to the rain forecast and accepts a soil moisture sensor; works with Apple Home, Alexa and Google through its gateway.
Photo: © GARDENA
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Best value, no gateway
Eve Aqua
A Thread and Matter smart hose timer that runs locally, with no gateway or required cloud account, in Apple Home, Google Home or Alexa.
Photo: © Eve Systems
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Best for in-ground sprinkler systems
GARDENA smart Irrigation Control
Controls up to six 24 V solenoid valves from most brands and brings an existing in-ground sprinkler system online.
Photo: © GARDENA (Husqvarna Group)
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Other common problems in this category
These issues affect the same type of appliance — each one comes with a diagnosis and the steps to take.
- Smart IrrigationMy irrigation controller ignores the schedule I set in the app
- Smart IrrigationMy smart irrigation system keeps watering even with a rain sensor
- Smart IrrigationMy smart irrigation system turns on at the wrong time despite the schedule
- Smart IrrigationThe soil moisture sensor on my smart irrigation system gives wildly wrong readings
Frequently asked questions
Check the manufacturer's warranty first: how long it lasts and what it covers vary by brand and model, so read the terms for yours and keep your proof of purchase. If you bought it new in the EU, a two-year legal guarantee also applies (Directive (EU) 2019/771), covering defects present at delivery, whenever they first show up.
If you're still within the seller's return window, a return or exchange is usually the fastest fix. After that, go through the manufacturer's support team: it handles warranty claims and can often repair the unit even after the warranty has run out. Either way, keep your proof of purchase.
Our public methodology lowers the Nura Score /10 of any model in our Smart Irrigation guide whose recurring failures show up in owner reviews. A model that breaks down too often never makes it to the top, whatever the brand.
Generally, yes, if you stick to routine maintenance: cleaning, replacing a gasket, recalibrating. Irreversible changes to the hardware are what can cause problems, so read your warranty terms before you open anything up. Anything the manufacturer's manual walks you through is the safe zone.
Your proof of purchase, the exact model name and a record of the symptom: photos, a short video, the sound it makes and any error code. Note when the problem started and what you've already tried. With all that in hand, support can pin down the problem much faster.