My robot vacuum gets lost in the house and cannot return to base
Home Nura guide — category Robot Vacuums
Diagnosis
This symptom isn't trivial but is still fixable without a professional in most cases. Work through the procedure below in order and stop as soon as the problem clears.
Recommended procedure
1. Unplug and let cool. 2. Visually inspect accessible components. 3. Follow the manufacturer procedure (manual or official site). 4. If the fix requires disassembly, stop and contact customer support — EU warranty obliges.
Other common failures on this category
These incidents affect the same type of appliance — diagnosis and recommended procedure for each.
- Robot VacuumsThe main brush of my robot vacuum is jammed with hair
- Robot VacuumsMy robot vacuum's battery no longer lasts a full mapping cycle
- Robot VacuumsMy robot vacuum refuses to cross door thresholds because of the cliff sensor
- Robot VacuumsMy robot vacuum keeps disconnecting from Wi-Fi every few hours
Frequently asked questions
In Europe, any robot vacuums bought new from an official reseller benefits from a legal conformity guarantee of at least two years (Directive (EU) 2019/771). This guarantee covers defects present at delivery, whenever they first manifest.
You can pick: European law puts the legal guarantee on the seller, not the manufacturer. In practice, a store return is usually faster, but the manufacturer can repair if the damage is out of warranty. Keep proof of purchase.
Our public methodology adds a Nura Score /10 penalty to any robot vacuums whose recurring failures are documented in European user feedback. A model that breaks too often never tops our charts, brand notwithstanding.
Yes, within the limits of the European "right to repair": routine maintenance tasks (cleaning, gasket replacement, calibration) never void the legal warranty. Only irreversible hardware modifications can be a problem. For a robot vacuums, any handling documented in the manufacturer's manual stays covered.
The directive imposes a two-year legal conformity guarantee, with a presumption of pre-existing defect during the first twelve months — the burden of proof is on the seller. For a robot vacuums that breaks in that window, you're entitled to free repair or replacement, no strings attached on typical use.