The electric strike controlled by my smart intercom no longer opens remotely
Home Nura guide — category Video Intercoms
Diagnosis
Warning: this symptom can indicate a serious hardware defect. Do not keep using the device until the cause is identified. We recommend contacting the manufacturer or an authorised repairer before any attempt to restart it.
Recommended procedure
Unplug immediately and do not continue using the device. Document the symptom (photo, video, sounds), then contact the manufacturer's support. In Europe the legal conformity guarantee covers this type of failure for at least two years.
Other common failures on this category
These incidents affect the same type of appliance — diagnosis and recommended procedure for each.
Frequently asked questions
In Europe, any video intercoms bought new from an official reseller benefits from a legal conformity guarantee of at least two years (Directive (EU) 2019/771). This guarantee covers defects present at delivery, whenever they first manifest.
You can pick: European law puts the legal guarantee on the seller, not the manufacturer. In practice, a store return is usually faster, but the manufacturer can repair if the damage is out of warranty. Keep proof of purchase.
Our public methodology adds a Nura Score /10 penalty to any video intercoms whose recurring failures are documented in European user feedback. A model that breaks too often never tops our charts, brand notwithstanding.
Yes, within the limits of the European "right to repair": routine maintenance tasks (cleaning, gasket replacement, calibration) never void the legal warranty. Only irreversible hardware modifications can be a problem. For a video intercoms, any handling documented in the manufacturer's manual stays covered.
The directive imposes a two-year legal conformity guarantee, with a presumption of pre-existing defect during the first twelve months — the burden of proof is on the seller. For a video intercoms that breaks in that window, you're entitled to free repair or replacement, no strings attached on typical use.